Course Content

Module 1: Introduction to Feedback
5 Topics
1 Quiz
Introduction to “Delivering Feedback with Purpose and Precision
Course Objectives
Importance of Feedback
Types of Feedback
Principles of Effective Feedback
Module 1: Introduction to Feedback Quiz
Module 2: Understanding the Purpose of Feedback
5 Topics
1 Quiz
Defining Feedback Purpose
Aligning Feedback with Goals
Personal Growth through Feedback
Feedback in a Professional Context
Case Study: Effective Feedback
Module 2: Understanding the Purpose of Feedback Quiz
Module 3: The Science of Feedback
5 Topics
1 Quiz
Psychological Foundations
The Feedback Loop
Cognitive Biases in Receiving Feedback
Emotional Responses to Feedback
Strategies to Mitigate Negative Reactions
Module 3: The Science of Feedback Quiz
Module 4: Preparing to Give Feedback
5 Topics
1 Quiz
Preparation Steps
Setting Objectives for the Feedback Session
Gathering Relevant Information
Timing and Setting
Communication Style
Module 4: Preparing to Give Feedback Quiz
Module 5: Structuring Your Feedback
5 Topics
1 Quiz
The Feedback Sandwich Model
The SBI (Situation-Behavior-Impact) Model
The 3-Step Model (Introduce, Deliver, Discuss)
Providing Actionable Feedback
Practice Scenario
Module 5: Structuring Your Feedback Quiz
Module 6: Delivering Feedback Effectively
5 Topics
1 Quiz
Communication Techniques
Body Language
Tone of Voice
Empathy and Respect
Interactive Exercise
Module 6: Delivering Feedback Effectively Quiz
Module 7: Receiving Feedback
5 Topics
1 Quiz
Preparation for Receiving Feedback
Active Listening Techniques
Handling Constructive Criticism
Reflecting on Feedback
Action Planning from Feedback
Module 7: Receiving Feedback Quiz
Module 8: Feedback in Different Contexts
5 Topics
1 Quiz
Feedback in One-on-One Settings
Group Feedback
Peer Feedback
Manager to Employees Feedback
360-Degree Feedback Models
Module 8: Feedback in Different Contexts Quiz
Module 9: Virtual Feedback
5 Topics
1 Quiz
Challenges of Virtual Feedback
Tools for Online Feedback
Best Practices for Virtual Feedback
Video Call Simulations
Virtual Feedback Case Study
Module 9: Virtual Feedback Quiz
Module 10: Overcoming Feedback Barriers
5 Topics
1 Quiz
Identifying Barriers to Effective Feedback
Communication Barriers
Emotional Barriers
Cultural Barriers
Strategies for Overcoming Barriers
Module 10: Overcoming Feedback Barriers Quiz
Module 11: Long-term Feedback Strategies
5 Topics
1 Quiz
Building a Feedback Culture
Encouraging Continuous Feedback
Implementing Feedback Systems
Monitoring and Evaluating Feedback Effectiveness
Feedback and Performance Management
Module 11: Long-term Feedback Strategies Quiz
Module 12: Conclusion and Next Steps
5 Topics
1 Quiz
Course Summary
Key Takeaways
Developing a Personal Feedback Plan
Resources and Further Learning
Final Thoughts and Q&A
Module 12: Conclusion and Next Steps Quiz