Course Content
Module 1: Introduction to Feedback
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5 Topics
1 Quiz
Introduction to “Delivering Feedback with Purpose and Precision
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Course Objectives
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Importance of Feedback
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Types of Feedback
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Principles of Effective Feedback
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Module 1: Introduction to Feedback Quiz
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Module 2: Understanding the Purpose of Feedback
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5 Topics
1 Quiz
Defining Feedback Purpose
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Aligning Feedback with Goals
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Personal Growth through Feedback
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Feedback in a Professional Context
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Case Study: Effective Feedback
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Module 2: Understanding the Purpose of Feedback Quiz
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Module 3: The Science of Feedback
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5 Topics
1 Quiz
Psychological Foundations
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The Feedback Loop
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Cognitive Biases in Receiving Feedback
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Emotional Responses to Feedback
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Strategies to Mitigate Negative Reactions
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Module 3: The Science of Feedback Quiz
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Module 4: Preparing to Give Feedback
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5 Topics
1 Quiz
Preparation Steps
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Setting Objectives for the Feedback Session
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Gathering Relevant Information
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Timing and Setting
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Communication Style
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Module 4: Preparing to Give Feedback Quiz
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Module 5: Structuring Your Feedback
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5 Topics
1 Quiz
The Feedback Sandwich Model
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The SBI (Situation-Behavior-Impact) Model
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The 3-Step Model (Introduce, Deliver, Discuss)
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Providing Actionable Feedback
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Practice Scenario
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Module 5: Structuring Your Feedback Quiz
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Module 6: Delivering Feedback Effectively
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5 Topics
1 Quiz
Communication Techniques
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Body Language
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Tone of Voice
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Empathy and Respect
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Interactive Exercise
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Module 6: Delivering Feedback Effectively Quiz
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Module 7: Receiving Feedback
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5 Topics
1 Quiz
Preparation for Receiving Feedback
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Active Listening Techniques
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Handling Constructive Criticism
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Reflecting on Feedback
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Action Planning from Feedback
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Module 7: Receiving Feedback Quiz
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Module 8: Feedback in Different Contexts
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5 Topics
1 Quiz
Feedback in One-on-One Settings
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Group Feedback
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Peer Feedback
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Manager to Employees Feedback
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360-Degree Feedback Models
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Module 8: Feedback in Different Contexts Quiz
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Module 9: Virtual Feedback
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5 Topics
1 Quiz
Challenges of Virtual Feedback
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Tools for Online Feedback
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Best Practices for Virtual Feedback
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Video Call Simulations
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Virtual Feedback Case Study
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Module 9: Virtual Feedback Quiz
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Module 10: Overcoming Feedback Barriers
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5 Topics
1 Quiz
Identifying Barriers to Effective Feedback
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Communication Barriers
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Emotional Barriers
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Cultural Barriers
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Strategies for Overcoming Barriers
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Module 10: Overcoming Feedback Barriers Quiz
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Module 11: Long-term Feedback Strategies
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5 Topics
1 Quiz
Building a Feedback Culture
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Encouraging Continuous Feedback
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Implementing Feedback Systems
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Monitoring and Evaluating Feedback Effectiveness
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Feedback and Performance Management
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Module 11: Long-term Feedback Strategies Quiz
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Module 12: Conclusion and Next Steps
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5 Topics
1 Quiz
Course Summary
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Key Takeaways
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Developing a Personal Feedback Plan
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Resources and Further Learning
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Final Thoughts and Q&A
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Module 12: Conclusion and Next Steps Quiz
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